Arrival dates are estimates and include production + delivery time.
Production time is 4 business days*
Arrival date = production time + estimated express shipping time to your postcode
Need it sooner? Skip the queue (priority production incl. shipping fees apply)
Our standard production time is 5 business days, however if you need it sooner we offer the following Fast Track production options:
Delivery time to your postcode is estimated by AusPost Express and is added to the production time to determine your estimated delivery date.
The AusPost Express delivery fee is $9.90 nationwide.
Note: Production times are longer for some highly customisable products such as honour boards, personalised ribbons & custom ribbons, custom medals, coins & lapel pins. If a product has a longer production time than standard, it will be detailed on the product page.
What is covered by Freight Protection?
Any loss or damage to your order that occurs during transportation.
Is late delivery covered by Freight Protection?
Delivery after the estimated delivery date is not covered by Freight Protection. Delivery timeframes are estimated by AusPost and based on the Express Post network guidelines.
Multiple delivery locations for a single order attract a $5 freight protection fee per additional location.
Ready for pick-up date = production time
We'll send an email notification as soon as your order is ready for collection.
Need it sooner? Skip the queue (priority production fees apply)
What is a Handling Fee and what does it cover?
At National Trophies, we treat every single order with the same level of creativity and care, regardless of its size or value. Rather than impose minimum order levels, we apply a handling fee to small orders to ensure we can deliver exceptional customer service and the highest product quality every time.
This is an additional fee to delivery.
How much are Handling Fees?
FREE for orders over $30
$6.00 for orders $20 - $30
$10.00 for orders under $20
The Handling Fee is charged once per order, not to each individual product in an order.
Our team will verify the price and will only reach out if additional charges on the competitor website have been missed.
Terms & Conditions
What's included in our Price Beat Promise?
What's excluded from our Instant Price Beat Promise?
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