Our FAQs contain a wealth of information and may save you time. However if you can’t find an easy answer, don't hesitate to call or email using the details below.
Our average email response time is 2 hours, however this may extend to 4 hours during peak periods. If we receive your email outside of office hours, we'll get a response to you as soon as possible the next business day. Whether you're located in Melbourne, based in Sydney, or situated anywhere else across Australia including Perth, Adelaide, Canberra, Hobart or Darwin, get in touch with us today.
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Your awards & trophies helper
Welcome to Awards and Trophies. I'm Dot, your AI awards assistant. Ask me a question or choose a topic below to get started.
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Delivery options for your postcode
Fast
Thu 22 Oct
Arrives in 5 days
from $40
Standard
Fri 23 Oct
Arrives in 6 days
$15.90
Saver
Mon 26 Oct
Arrives in 7 days
$12.90
Best Value
Flexible
Arrives in 8+ days
$9.90 or FREE over $149
Arrival dates are estimates and include production + delivery time.
How we estimate arrival dates + fees explained
Production Time
Production time is 4 business days*
Arrival date = production time + estimated express shipping time to your postcode
Production Options (shipping fees apply)
Best Value: 7+ business days production + 1 day express shipping - $9.90
or FREE over $149
Saver: 6 business days production + 1 day express shipping - $12.90
Standard: 5 business days production + 1 day express shipping - $15.90
Need it sooner? Skip the queue (priority production incl. shipping fees apply)
Fast: 4 business days production + 1 day express shipping $40 or 20% of your order value (whichever is higher)
Production time
Our standard production time is 5 business days, however if you need it sooner we offer the following Fast Track production options:
4 business days: Surcharge: $30 or 15% of your subtotal applies
3 business days: Surcharge: $40 or 25% of your subtotal applies
Delivery time
Delivery time to your postcode is estimated by AusPost Express and is added to the production time to determine your estimated delivery date.
The AusPost Express delivery fee is $9.90 nationwide.
Note: Production times are longer for some highly customisable products such as honour boards, personalised ribbons & custom ribbons, custom medals, coins & lapel pins. If a product has a longer production time than standard, it will be detailed on the product page.
What is covered by Freight Protection? Any loss or damage to your order that occurs during transportation.
Is late delivery covered by Freight Protection? Delivery after the estimated delivery date is not covered by Freight Protection. Delivery timeframes are estimated by AusPost and based on the Express Post network guidelines.
Multiple delivery locations for a single order attract a $5 freight protection fee per additional location.
Ready for pick-up date = production time We'll send an email notification as soon as your order is ready for collection.
Production Options
7 or more business days production you choose your pick-up date - no fees
6 business days production - no fees
5 business days production - no fees
Need it sooner? Skip the queue (priority production fees apply)
Fast: 4 business days production $40 or 20% of your order value (whichever is higher)
Handling Fees
What is a Handling Fee and what does it cover? At National Trophies, we treat every single order with the same level of creativity and care, regardless of its size or value. Rather than impose minimum order levels, we apply a handling fee to small orders to ensure we can deliver exceptional customer service and the highest product quality every time. This is an additional fee to delivery.
How much are Handling Fees?
FREE for orders over $30 $6.00 for orders $20 - $30 $10.00 for orders under $20
The Handling Fee is charged once per order, not to each individual product in an order.
How It Works
1
Complete Your Cart
Add your chosen products to your cart. Repeat this process on our competitor's site.
Take screenshots of the competitor cart displaying all items and the total price, including their shipping fee and all additional charges.
2
Price Match Instantly
In your cart, click on the 5% Instant Price Beat Promise button.
Follow the prompt to upload the competitor cart screenshots.
Enter the competitor's total price, including their shipping fee and all additional charges.
Our system will automatically adjust our price to be 5% lower.
3
Finalise & Pay
Enter your personalisation details.
Add your delivery details.
Pay the lower price.
Our team will verify the price and will only reach out if additional charges on the competitor website have been missed.
Terms & Conditions
What's included in our Price Beat Promise?
The price of any identical product offered by an Australian competitor, whether it is their regular price or part of a promotional offer.
Any additional fees charged by our competitors, such as engraving fees, setup charges, and extras charged by our competitor.
Shipping and handling fees charged by our competitor.
What's excluded from our Instant Price Beat Promise?
No further discounts can be applied in addition to the Price Beat Promise.
Price Beat is only applicable at the time of placing your online order and cannot be applied retrospectively.
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